(E-Business) Facebook tops 500 mln users despite ranking poorly in consumer satisfaction survey – International Business Times

Facebook said, Wednesday, it has “served 500 million customers” and is on its way to breach the 1 billion mark, shrugging off a consumer survey report that it sits at the bottom of the heap in terms of user experience. Facebook , founded 6 years ago, said it has over 500 million users to date and now aspires to reach the 1 billion member mark or connect one out every seven people on this planet. To celebrate the occasion, Facebook has launched an application called Facebook Stories, which allows users to share a post with everyone using the application, rather than just friends. Earlier this week, the University of Michigan’s 2010 American Customer Satisfaction Index E-Business report gave Facebook 64 on its 100-point scale, a ranking lower than that of the IRS and in the bottom 5 percent of all the private companies the report measured, which included airlines and cable companies. Johannes Caspar, Hamburg Commissioner for Data Protection and Freedom of Information, said Facebook has illegally been collecting data on non-Facebook users from the e-mail address books of its active users and could have used them for marketing purposes. Citing the time taken to complete and launch the Facebook (February 4, 2004), Ceglia claims it gave him additional 34 percent stake in the company or a total of 84 percent stake in Facebook. read more

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